Refund Policy

Last updated: May 2026

Summary: Setup fees are non-refundable once work begins. Monthly retainers can be cancelled with 30 days notice. Fixed-price projects are refundable before work starts.

1. Monthly Retainer Plans

Monthly retainer plans (Sysadmin as a Service) are billed at the start of each billing cycle. Once the billing period has begun and work has commenced:

  • The current month's payment is non-refundable.
  • You may cancel at any time with 30 days written notice.
  • Service continues until the end of the current billing period after cancellation notice.

2. One-Time Setup Fees

Setup fees cover initial server provisioning, hardening, and configuration work. These fees are:

  • Non-refundable once work has begun.
  • Fully refundable if cancellation is requested before any work commences.

3. Fixed-Price DevOps Projects

For scoped DevOps projects (CI/CD setup, infrastructure as code, containerisation, etc.):

  • Before work starts: full refund of any deposit paid.
  • Work in progress: a partial refund may be issued based on the proportion of work not yet completed, at VN GURU's reasonable assessment.
  • After delivery: no refund once the project has been delivered and accepted.

4. How to Request a Refund

To request a refund or cancellation, email [email protected] with:

  • Subject line: "Refund Request" or "Cancellation Request"
  • Your name and the service you are cancelling
  • The reason for your request (optional but appreciated)

We will respond within 2 business days and process approved refunds within 7–10 business days via the original payment method.

5. Non-Refundable Situations

Refunds will not be issued for:

  • Monthly retainer payments for periods where work has already been performed.
  • Setup fees after initial configuration work has started.
  • Engagements terminated due to violation of the Terms of Service.
  • Delays or issues caused by the client (e.g. failure to provide access or required information).

6. Disputes

We encourage you to contact us directly before initiating any payment dispute or chargeback. We are always happy to resolve billing issues quickly and fairly. Chargebacks initiated without prior contact may result in suspension of services.

7. Contact

For refund or billing questions: [email protected]